Problem resolution: broken item, no charge.
Guest reports breaking something minor (glass, mug). Reassure them no charge.
Last verified
Example input
Guest broke a wine glass, apologizing
Example output
Don't worry about the wine glass — we keep a stack of them for exactly this reason. Wine glasses break, that's part of what they're for. Just sweep up what you can and toss it in the trash; the cleaners will check for stray pieces on turnover. Thanks for letting me know rather than hiding it; that's a class move.
Mustache placeholders ({{guestFirstName}}, {{propertyName}}) mark the values you'll swap in for the actual stay.