Does the bad-review response sound defensive?

No — the system prompt explicitly forbids defensive language for bad reviews. The output leads with empathy ("I'm sorry that…"), proposes a concrete remedy, and avoids contradiction-by-tone.

Will it ask the reviewer to change their rating?

Never. The prompt forbids fishing for rating changes — that's an Airbnb policy violation and reads as desperate to future guests.

Can I add context the AI should know but the public response shouldn't?

Yes — the "Host context" field informs the response's tone but doesn't appear verbatim. Useful for "the guest actually broke the rule we have posted" type situations.

AI generator · gpt-4o-mini

Review Response Generator.

Thoughtful replies for 5-star, 4-star, and bad reviews. Under 90 words, empathy-first on bad reviews, no defensiveness.

Generated output

Fill in the form and click Generate.

The response is for future guests, not the reviewer

Public review responses are read by the next ten bookers, not by the person who left the review. The prompt is tuned for that audience — concise, calm, factual, and ending on a forward-looking note instead of a defensive correction.

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