Problem resolution: amenity broken (escalation).
Major amenity (hot tub, AC, hot water) breaks during stay.
Last verified
Example input
Hot water heater out on day 2 of 4-night stay
Example output
Sincerely sorry about the hot water — that's a significant ding on the stay and you have every right to be frustrated. I have a plumber coming first thing in the morning ({{techArrivalTime}}); my best estimate is repair complete by {{repairCompleteEstimate}}. In the meantime, the {{neighborGym}} is open until {{gymCloseTime}} and they sell day passes for guests of {{propertyName}} — I've already let them know. I'll refund {{partialRefundAmount}} for the affected nights regardless of how the repair goes. Again — sorry. I'll update you as soon as I have a status from the plumber.
Mustache placeholders ({{guestFirstName}}, {{propertyName}}) mark the values you'll swap in for the actual stay.